One platform to manage supplier communications, track negotiations, and drive accountability across your team.
Purpose-built ticket types for every sourcing workflow. Each captures the right data upfront, so you get complete answers the first time.
Cost Breakdown Negotiation, Sample Requests, RFQ Notifications, Quality Issues, Delivery Updates, Capacity Inquiries, Compliance Documentation, and General Communications.
Suppliers respond via email - no portal login required. Responses are automatically parsed and attached to the right ticket.
Every message, status change, and decision is logged with timestamps. Complete history is preserved even when team members change.
Add custom fields to capture data specific to your workflow. Configure validation rules to ensure data quality.
Create multiple tickets at once via CSV upload. Apply bulk actions to update status, reassign, or close tickets in batches.
Set response time expectations by ticket type and priority. Get alerts when SLAs are at risk.
Intelligent automation handles follow-ups, validates responses, and escalates issues - so your team can focus on strategic work.
Automatic follow-up emails when suppliers haven't responded within your configured timeframe. Escalating reminder sequences until you get a response.
Automatically check supplier responses for required information. If a cost breakdown is missing labor costs, the system requests the missing data.
Define escalation rules based on ticket age, priority, or supplier tier. Automatically notify managers and add tickets to escalation queues.
Create if/then rules to route tickets, assign owners, or trigger notifications based on ticket properties and supplier attributes.
Real-time dashboards give managers complete visibility into team workload, supplier performance, and negotiation outcomes.
Built for teams that work across time zones, departments, and organizational boundaries.
Add private notes visible only to your team. Discuss strategy, share context, and collaborate without suppliers seeing.
Tag teammates to bring them into a conversation. Mentioned users get instant notifications and can jump right in.
Assign tickets to specific agents or teams. Round-robin or load-balanced auto-assignment available.
Invite external stakeholders (designers, QA, finance) with limited view access to specific tickets or suppliers.
Create and save custom filtered views. Share views with teammates for consistent workflows.
Share files, images, and documents directly in the ticket thread. All attachments are versioned and searchable.
Get a personalized demo and see how SpeedSourcer can transform your supplier communications.