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Search our knowledge base for quick answers to common questions.

Guides & Tutorials

Step-by-step guides to help you get the most out of SpeedSourcer.

Blog

Industry insights, product updates, and sourcing best practices.

Webinars

Live and on-demand webinars with sourcing experts.

Help Center

Getting Started

  • Setting up your account
  • Creating your first ticket
  • Inviting team members
  • Understanding ticket types
  • Importing suppliers

Tickets & Workflows

  • Creating tickets manually
  • Bulk ticket upload
  • Managing ticket status
  • Using internal notes
  • Closing and archiving tickets

Automations

  • Setting up auto-reminders
  • Configuring validation rules
  • Creating escalation workflows
  • Notification preferences
  • Custom automation triggers

Reports & Analytics

  • Using the manager dashboard
  • Supplier scorecard metrics
  • Exporting data
  • Agent performance reports
  • Custom report building

Team & Permissions

  • User roles explained
  • Adding and removing users
  • Setting up SSO
  • Managing teams
  • Collaborator access

Account & Settings

  • Profile settings
  • Email configuration
  • Notification settings
  • Billing and invoices
  • Data export and deletion

Guides & Tutorials

Getting Started

Complete Onboarding Guide

Everything you need to know to get your team up and running with SpeedSourcer in record time.

15 min read
Best Practices

Mastering Cost Breakdown Negotiations

How to structure cost requests for maximum supplier response rates and data quality.

10 min read
Automation

Setting Up Automated Workflows

Create powerful automations that save your team hours every week on follow-ups and validation.

12 min read
Analytics

Measuring Supplier Performance

How to use supplier scorecards to drive better vendor relationships and outcomes.

8 min read

... and many more!

From the Blog

Product Updates

Introducing Supplier Scorecards 2.0

New metrics, better visualizations, and actionable insights for your vendor management.

January 10, 2024 5 min read
Best Practices

5 Ways to Improve Supplier Response Rates

Practical tips from teams that have increased their supplier response rates by 40%+.

January 5, 2024 6 min read
Customer Stories

How Acme Apparel Reduced Follow-ups by 60%

A case study on implementing structured supplier communications at scale.

December 20, 2023 7 min read

... and many more!

Webinars

Upcoming

Getting Started with SpeedSourcer: Live Demo

Join us for a live walkthrough of SpeedSourcer's core features and Q&A with our product team.

Every Tuesday at 2:00pm EST
On Demand

Automating Supplier Follow-ups: A Deep Dive

Learn how to set up powerful automation workflows that save your team hours every week.

45 minutes
On Demand

Manager Dashboard Masterclass

Maximize your use of analytics and reporting to drive team performance.

35 minutes

Still have questions?

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